DB
Dylan B

1 reviews | Active since May 2017

15 May 2017, 09:32

Looks like MTN is run by idiots

<p>I requested a change of debit order on my phone contract a month ago and they assured me that they did it, when this month came, no debit order was taken off and now my service has been suspended</p> <p>had they actually done what i had asked them to do, this review would not be here</p> <p>MTN is absolutely useless, and on top of it, your connection is terrible in most areas, i regret the day i took out a contract with you and i will be making moves to cancel it ASAP</p> <p>if i could give 0 Stars, i would, terrible service is in fact a compliment as that suggests that there is actually a service being given.... NON EXISTENT SERVICE is a more fitting option!</p> <p> </p> <p>maybe Vodacom will actually value my business enough to actually do what i ask them to do!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2017, 22:13
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that your number *** have been reconnected today 15/05/2017 as per payment received,please try using your handset it should work accordingly.

We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.

warm regards

mike

Complaints Management Team
Reference Number: ***5