tN
tumi N
1 reviews | Active since Jun 2016
02 Jun 2016, 07:13
Longest Wait
<p>I am extremely furious with MTN Insurance. I made an insurance claim about a month ago and have since received no feedback or any call about whe my phone will be taken in for repairs. when calling the insurance dept, I had to wait for the longest time to get through to an operator, which i didnt even get to speak to because I had been waiting for THAT long to actually get through. i have sent several emails to the insurance dept and have received no feedback whatsoever. What makes me even more angry is that they had the audacity to still debit money out of my account AGAIN wihtout even getting back to me on my claim. What a i even paying for still? Cannot believe how appailling this service is.</p>
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MTN South Africa's replyOfficial
02 Jun 2016, 13:30Good Day Kay2m,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2016, 13:30
Official
Good Day Kay2m,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,