Hellopeter
Share Your Experience
MC
Michael C

1 reviews | Active since Nov 2011

20 Aug 2018, 08:27

LONGEST 24 HOURS FROM FRIDAY PHONE STILL ON EMERGENCY CALLS ONY

I did a sim swap on Friday and was advise it takes 24 hours . My phone is still in emergency calls only. This is longest 24 hours I have ever known. The sim swap done at Newtown Junction Mtn store. I am refund all telephone call made to Mtn and rebate on no cell phone for the whole week.

I can be reached on ********** 576 until 16:30

0
Replies (3)
MTN South Africa
MTN South Africa's reply20 Aug 2018, 14:23
Official

Good day Michael

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert to you

Warm regards,

Ayanda Mthimkhulu

Complaints ManagementTeam

MTN South Africa
MTN South Africa's reply20 Aug 2018, 14:23
Official

Good day Michael

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert to you

Warm regards,

Ayanda Mthimkhulu

Complaints ManagementTeam

MTN South Africa
MTN South Africa's reply23 Aug 2018, 13:39
Official

Good day Michael

Thank you for your post.

Please accept our apologies for the inconvenience experienced. As per our conversation earlier your sim swap has been processed..

We sincerely apologize for the delay which was caused due to unforeseen circumstances which have since been resolved.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team