Long wait for Customer Service to answer

Again today I needed to call Customer Services regarding my account. AGAIN I had to hold on for almost ONE HOUR!!!!!! Seriously this is becoming ridiculous. <br> <br> I took my daughter to college, which is about 12km from home. Drove back home. Printed my proof of payment and drove to the MTN store, about 5km away. All this time holding on for someone to answer. As I parked my car, GUESS WHAT!!!! someone eventually answered. I was hoping that I could at least have gotten into the store so that the staff there could see for themselves how bad it is for anyone calling the Customer Service. Maybe Customer Service should change their name to - WASTING YOUR TIME AND MONEY SERVICES.<br> <br> Would someone please sort this out, as I am very close to cancelling all 4 lines with MTN.<br> <br> Thank you<br>