MM
Mike M
1 reviews | Active since Jun 2011
05 Jul 2015, 19:34
Long Wait for a Refund
I submitted a report to Hello Peter on 1 June 2015 regarding a refund to me promised by MTN, for Cell phone number ***, which was converted to a prepaid number.<br> <br> I had converted my SIM card to Prepaid in May 2015 and was charged a subscription fee of R180 in May 2015.<br> <br> An MTN Representative said the refund would be paid after the strike, the strike is over and I am still waiting.<br> <br> I was given a reference number ***. I have phoned MTN and received no satisfactory answer.<br> <br> This is the messiest customer service I have ever experienced, To top this, I also received a call this week from MTN offering me an upgrade if the contract for cell # 083 706 933 was renewed. <br> <br> I said the number is now a prepaid number. How can this incompetence be possible, people are actually paid to to create such a mess.<br> <br> Mike Matthews
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MTN South Africa's replyOfficial
14 Jul 2015, 09:31Hello matthmik,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the amount of R177.41 has been credited to your contract account however you require this to be credited to your bank account, it does reflect that a credit request has been logged with banking for the amount of R177.41 to be allocated to your bank account (REQ:***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the amount of R177.41 has been credited to your contract account however you require this to be credited to your bank account, it does reflect that a credit request has been logged with banking for the amount of R177.41 to be allocated to your bank account (REQ:***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply14 Jul 2015, 09:31
Official
Hello matthmik,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the amount of R177.41 has been credited to your contract account however you require this to be credited to your bank account, it does reflect that a credit request has been logged with banking for the amount of R177.41 to be allocated to your bank account (REQ:***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the amount of R177.41 has been credited to your contract account however you require this to be credited to your bank account, it does reflect that a credit request has been logged with banking for the amount of R177.41 to be allocated to your bank account (REQ:***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,