Long wait
<p>I'm wanting to cancel my upcoming contract called 808 explain to them I want to cancel my contract they then transfered me to the contracts department...then I was told to wait for a consultant...it's been 15min and I'm still holding on for a consultant...this is really ridiculous I cnt sit whole day and wait until someone answer's...I mean did the rapture take place in tht department is anyone even working there????? Yor this is sooooooooooooooooo frustrating!!!!!!</p>
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MTN South Africa's replyOfficial
03 May 2017, 20:51Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have evaluated your account and picked up that the term date on the number *** is 2017-05-15 please contact us on the 16/05/2017 to have your number migrated to prepaid.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply03 May 2017, 20:51
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have evaluated your account and picked up that the term date on the number *** is 2017-05-15 please contact us on the 16/05/2017 to have your number migrated to prepaid.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,