Long-Time MTN Customer Treated Poorly – No Value in "Upgrade" Offer

I have been a loyal MTN customer for over 20 years. They were once the best in the market, but in recent years, their service and customer care have steadily declined — and I now believe they are highly overrated.

I’m long overdue for an upgrade and recently received emails and invitations from MTN encouraging me to visit a store for an upgrade. When I made the effort to go in, I was told that the only offer available to me was a SIM-only deal. Frankly, that’s unacceptable.

Why should I continue to pay monthly fees just for access to their network, while receiving no value in return — not even a device? It’s a slap in the face to long-term, paying customers.

I’ve tried to reach out to MTN for clarification or assistance, but as usual, I received no response. This kind of disregard shows they no longer care about their customers — just their profits.

If this is how MTN treats people who’ve stuck with them for two decades, they don’t deserve to be called the best. There are other network providers out there, and I’ll be exploring my options. I am ready to cut all ties with MTN.