Long story short - MTN promises LIES and robs you of your peace and sanity!

In April, MTN Contacted me via WhatsApp to do an upgrade. I was happy with the package which I had at the time, but they advised that I HAVE to take the new package due to the current package not being offered any longer. They advised me it will be CHEAPER than my current package at the time and only cost R600pm.. Long story short, they charged me over R1 000. When I queried it, they said there was a mistake on their side and they will amend it. Nothing, they messed it up AGAIN and charged me EVEN MORE. I called in again, as my sales consultant (Angelo Tlhakoane) went quiet and refused to answer or respond to my messages, calls or emails. This month, they debited OVER R1500…from a R600 contract! Called the call centre, called the numbers they told me to call, no luck, no refund, and NO ASSISTANCE. Absolutely ridiculous!

I Called in again, and NO ONE seems to be able to assist me, and their supervisors are ALWAYS ‘in a meeting’ and will 'call me back' – none called!

Eventually I get hold of a lady this morning and she tells me that NO UPGRADE was done in April and they charged me in July for pro-rata amount and a migration fee?! Whats that supposed to mean?

They don’t want to do a refund even though the stuff up was on THEIR side, not mine.

So, it seems they ****, cheated and didn’t do anything of value for me since April.

SA’s BOZZA network – YA RIGHT!