LONG QUES AND BAD SERVICE

I AM VERY DISSAPOINTE AND DISATISFIED AND THE LEVEL OF SERVICE I RECIEVEDON THE LINE I HELD THE PHONE FOR 2HOURS AND STILL CANT GET THROUGH TO THE CONSULTANT CAUSE I WANTED TO BOOK IN IPHONE 6 THAT HAS A LIQUID DAMAGE AND WOULD LIKE FOR IT TO PICKED UP ASWELL CAUSE I BELIEVE THE RENDER SAM DAY SERVICE ASWELL,I HAVE SENT MULTIPLE EMAILS THROUGH TO MTN BUT THEY HAVE BEEN SENDING ME TICKET/REFERENCE NUMBERS ONLY (***9 )/ (***1 ) I AM EXTREMELY FRUSTRATED HENCE I DONT HAVE A PHONE AND I NEED THE CLIAM TO BE SORTED OUT BY FRIDAY HENCE I HAVE QUERIES AND CALLS TO ATTEND TO AS MY EMAIL IS LINKED TO MY PHONE PLEASE LOOK INTO THIS MATTER WITH A SENCE OF URGENCY CAUSE I HOLD FOR A CALL FOR 2HOURS JUST GET HOLD OF AN CONSULTANT.