AL
Andy L
1 reviews | Active since Jan 2016
21 Jan 2016, 09:16
Long Hold
Ive submitted a claim on 12/01/2016 and i have been calling daily just to confirm if my claim has been received but i dont get through to anyone i have to hold up to 20 minutes, yesterday i held on for 35 minutes and still didnt get hold of someone. i have sent two emails as well and still no response. This is unacceptable!!!
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Replies (1)
MTN South Africa's replyOfficial
21 Jan 2016, 14:25Hello andylakay,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have escalated the matter to the insurance department supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have escalated the matter to the insurance department supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply21 Jan 2016, 14:25
Official
Hello andylakay,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have escalated the matter to the insurance department supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have escalated the matter to the insurance department supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,