1 reviews | Active since Mar 2009
Long DELAYS
After being hijacked, I had my case number from SAPS within a couple of hours. I took this to MTN to do a sim swap. According to them this would take between 2-24 hours. Surprisingly their best case scenario is the turnaround time at SAPS.
After 24 hours have passed I am being told the swap failed and I have to wait another TWO DAYS!!!
Corporates in SA are getting away with terrible turnaround times and bad service.
Good day Nazrene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the sim swop has been processed. However, this has not through on our live system. I have escalated your complaint through to Management to prioritize your complaint as i see that you have contacted the call centre as well.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Nazrene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the sim swop has been processed. However, this has not through on our live system. I have escalated your complaint through to Management to prioritize your complaint as i see that you have contacted the call centre as well.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,