Long delay with the replacement of a 6 Month old Iphone 7

<p>On 24 April we took an iphone 7 phone to MTN Richards Drive (Main service centre) as the phone had just gone dead. As this phone was 6 months old I expected there to be a quick turnaround time. To my dismay MTN informed me that as the phone was 8 days out of the 6 month exchange warranty and that I would have to wait for an exchange unit. Lebo asked me to check back with her on Wednesday which i duly did and was told to check up in a weeks time, its now been a week and ive been told it will take upto 21 days for the phone to be replaced !!! This is totally unacceptable MTN especially for a warranty issue how is someone meant to go 3-4 weeks without a very expensive cell phone ?</p> <p> </p> <p>earlier today i requested for MTN to provide me instead with a letter stating the damages on the phone so that my own insurance company can instead replace the phone within a day and their reply has been </p> <p> </p> <p>"Good Day Tinashe,</p> <p>Please note that the job card status says awaiting for an exchange, please contact the insurance department on ********** for the letter you've requested"</p> <p> </p> <p>To my dismay the MTN insurance department are unable to assist me as they are not my insurance company and are not linked to the repairs department</p> <p> </p> <p>This is truly shocking service MTN </p>