AT
Arie T
1 reviews | Active since Jan 2010
28 Jul 2015, 15:45
LOL
A while back I had a problem with ******* charges on my account. I promised to return the deit order as unpaid. MTN then promised to credit my pay as you go account with R70. This never happened so I reversed the incorrect payment. Now I get an sms to say that the payment will be deducted again on the 31st of July. Guess what? Yes, it will be returned again.<br> <br> Refer to this posting for the details
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MTN South Africa's replyOfficial
11 Aug 2015, 12:36Hello ArieT,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirm that we've credited your airtime wallet with R140.00, which includes the R70.00 from the previous request and now for the delay we've added another R70.00.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirm that we've credited your airtime wallet with R140.00, which includes the R70.00 from the previous request and now for the delay we've added another R70.00.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 12:36
Official
Hello ArieT,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirm that we've credited your airtime wallet with R140.00, which includes the R70.00 from the previous request and now for the delay we've added another R70.00.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can now confirm that we've credited your airtime wallet with R140.00, which includes the R70.00 from the previous request and now for the delay we've added another R70.00.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,