1 reviews | Active since Mar 2015
Logged a Querry and No Response from MTN
We stay on a Farm outside Brits and always had good MTN signal. So much so that I moved from Vodacom to MTN 14 Years ago. The last 6 months our signal/service deteriorated and I reported it to MTN coverage. They rep**** and requested the GPS Co-ordinates which I supp****. They again rep**** and said a representative will contact me in 96 hours. That was on the 31 December 2014. Till today no response and no improvement in the signal. I even changed phones from a Nokia to a I-phone and both has the weak signal.<br> <br> I contacted MTN again and could get no response. I wanted to complain and the lady rep**** the do not have a complaints department. I Posted on MTN's facebook page and received no Response. So now I will try this avenue. Seems Now 14 years later Vodacom is the better supplier and I will have to move. Except I want out of my contract since MTN cannot provide the service and do not have any will to resolve this.<br> <br> Good Day, MTN ORIGINAL <br> Kindly note that coverage query has been logged ref#:*** MTN coordinator will communicate with the client within 96 working hours for further assistance in resolving the problem<br> <br> Kind Regards,<br> Thembi Hlongwane<br> Coverage Contact Centre Agent<br>
Thank you for posting.
Please accept our sincere apologies for the lapse in service and for any inconvenience this may have caused.
Kindly be advised that this has been escalated to the Network Coverage Coordinator for resolution and you will be contacted for feedback.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our sincere apologies for the lapse in service and for any inconvenience this may have caused.
Kindly be advised that this has been escalated to the Network Coverage Coordinator for resolution and you will be contacted for feedback.
Regards,
Nomonde.
REQ:***
