1 reviews | Active since Nov 2017
Logged 2 Querys
After upgrading one of my MTN contracts. I was supposed to receive 30 GIG of data. After waiting 2 Weeks I contacted MTN, they logged a query, and said it would be resolved within 48hours. Still nothing has happened. I then went into a MTN store and they also logged a query and sent an email. One week later and still no data or no response. I contacted MTN again this morning since I had to load data myself, thus costing me money. There response was the system is down. MTN is the worse service provider ever.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that the data bundle have been activated each month on the 14th your account will be credited with 10GB for 3 Months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that the data bundle have been activated each month on the 14th your account will be credited with 10GB for 3 Months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,