MM
Muhammad M
1 reviews | Active since Jul 2015
27 Jul 2015, 20:38
LOCK into an expired contract.
Unable to put a limit on my contract and unable to cancel my month to month contract.<br> Went in a few times into MTN centurion.<br> Dealing with a lady called Nelly<br> <br> REQ : ***<br> <br> The request was put in on the 5th June 2015. My contract still hasn't been moved to a prepaid.<br> I now sit with 2 months of massive bills.<br> <br> Every time i am given an excuse MTN is on STRIKE.<br>
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MTN South Africa's replyOfficial
18 Aug 2015, 08:57Hello mmayet107,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number was migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number was migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply18 Aug 2015, 08:57
Official
Hello mmayet107,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number was migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number was migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***