NY
Nolu Y

1 reviews | Active since Jul 2011

11 Apr 2016, 04:13

Loaded R80 airtime buy did not get airtime on my #

QHi,<br> <br> I'm fed up with MTN service, been calling since Thursday because I bought airtime through banking system and it was not loaded on my number.<br> <br> No one is willing to assist I'm told to wait or call back after 24 hours then 48 hours then 72 hours now I'm told they can't see the transaction whereas I was told they can but there was a system error hence I had to wait.<br> <br> This is annoying coz I was loading this airtime so I can make calls and now I have to buy airtime again because of MTN's system problems.<br> Nedbank that my money was deducted from Nedbank account on 07.04.2016 R50 the other transaction was made from FNB account R30.<br> <br> My airtime is still not loaded

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Apr 2016, 08:41
Official
Hello sickabsa,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have sent the request to the prepaid department supervisors to contact and assist you.

Please can you fax to us the proof of the bank statement reflecting the purchase of the airtime via the bank to investigate. Please fax to *** please mark the proof prepaid with the cell number in question.

Kind Regards,

Alice van der Merwe

REQ:***