nN
natasha N
1 reviews | Active since Aug 2011
09 Mar 2016, 16:56
Loaded airtime but airtime does not reflect!
I just bought airtime and its not reflecting but money has been deducted from my bank account. Thia is amongst other problems that im experience with mtn. Im seriously considering changing over to another network because this is pathetic.
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2016, 17:36Hello natashan,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You loaded R15 and R10 airtime for the number 060****408 on 2016-03-09 at 16:19 and 18:12 respectively, the airtime was spent on the internet.
Kindly monitor your data usage by switching off your data connection when you're not using it because apps often use data in the background, turn off automatic updates or use only Wi-Fi for updating apps and software, limit music and movie streaming using a mobile data connection and install an anti-virus program on your device to avoid viruses
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You loaded R15 and R10 airtime for the number 060****408 on 2016-03-09 at 16:19 and 18:12 respectively, the airtime was spent on the internet.
Kindly monitor your data usage by switching off your data connection when you're not using it because apps often use data in the background, turn off automatic updates or use only Wi-Fi for updating apps and software, limit music and movie streaming using a mobile data connection and install an anti-virus program on your device to avoid viruses
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply10 Mar 2016, 17:36
Official
Hello natashan,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You loaded R15 and R10 airtime for the number 060****408 on 2016-03-09 at 16:19 and 18:12 respectively, the airtime was spent on the internet.
Kindly monitor your data usage by switching off your data connection when you're not using it because apps often use data in the background, turn off automatic updates or use only Wi-Fi for updating apps and software, limit music and movie streaming using a mobile data connection and install an anti-virus program on your device to avoid viruses
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You loaded R15 and R10 airtime for the number 060****408 on 2016-03-09 at 16:19 and 18:12 respectively, the airtime was spent on the internet.
Kindly monitor your data usage by switching off your data connection when you're not using it because apps often use data in the background, turn off automatic updates or use only Wi-Fi for updating apps and software, limit music and movie streaming using a mobile data connection and install an anti-virus program on your device to avoid viruses
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***