Living nightmare

<p>Good day</p> <p> </p> <p>I have been a customer of the MTN network for many moons and I am now living a nightmare. I upgraded my cellphone line around March 2017 and to my surprise, my bill came to an astronomous and exorbitant amount. I followed up and was then advised that I had a second line which I opened with them shortly after I upgraded my original line. This was obviously not the correct state of affairs and it then transpired through endless back to back calls and visits to the MTN store that the second line was **********ly opened in my name at one of MTN's franchises. I did all that was required of me (affidavits,log case etc). It is now June and I've just found out that nothing has been done to resolve this case instead, I have once again received an exorbitant bill which still includes the **********ly opened line in my name, Please note that during these past few monthhs I have not been able to use my device as the sim was deactivated whilst they are "attending to the investigations" which have obviosuly produced nothing for me as when I followed up via customer services, I was once again thrown with another bombshell-that the wrong line was logged as being **********ly opened in my name instead of them cancelling the other and bringing the account up to date. The account is now in legal and no one has been communicating any of this. I have had to make endless calls but no one is taking any action. I am extremely frustrated and have no option but approach the regulator about this as it appears that there are more MTN customers that have been experiencing this living nightmare. I honestly regret joining this network. The monitoring and control mechanisms are ineffective as it is hard to comprehend how many of these cases are ongoing but the network does nothing about it. How does it make sense for one to pay for something they never signed up for. How do you refer a case to legal if you haven't even looked at the surrounding circumstances im my case the ***** activity "that is still being investigated" and expect one to pay?! it is ridiculous! Do you actually understand the impact this has on one's credit status when in fact you as a network have not done your part? You cannot continue to think you will milk customers and get away with it, it does not work like that. I hope that someone in your head offices will wake up and smell the coffee. The are many dissatisified customers and all we want is your assistance and constant communication about our complaints. I for one will not stand for this. I am happy that I have all the required proof to resolve all of this and I am hoping that MTN does something before i take it up.</p>