Livid!!

Goodness!! I am beyond livid. My phone got ****** last year so I thought it would be a good idea to get insurance. When I upgraded my contract I asked for insurance. My device broke 2 months ago and I am still struggling to get my claim in!! MTN keeps sending me to the wrong repair center to get an assessment report they keep asking for, but nobody in my area can do it!! It apparently needs to be sent to MTN JHB repair center for that!! Which never happens because they need that document. I am wasting my money! So extremely disappointed. And no one seems to know how they can help me.