listing still against our name, after account paid

compuscan credit bureau has just sent me an updated credit check and from what i understand, it says mtn account open and we are 4 months behind. this is total and utter nonsense, since i have the proof that we have paid the account in full. i need a confirmation letter that whatever listing was added to my husband's name has been removed, and that Mtn account is paid up and closed. i need this before the end of the week!!! <br> <br> this is very unprofessional and in my eyes its dishonest. <br> <br> we have paid the account, how can you still say that this account is open, and this account is 4 months behind!!!<br> please provide me with a contact person whom i can email directly. i am at the point of going to the police to make a case of irimen injura against mtn. for hurting my husbands credit record and credit score unneccesarily.<br> <br> i need feedback on this matter urgently<br> <br>