RS
Ranvir S

1 reviews | Active since Mar 2009

10 Sept 2015, 14:30

Listed on ITC for no reason.

I have had an MTN contract since 2004, running on a debit order system. Currently I hold 2 mtn contracts.<br> Since 2004, I have upgraded at least 6 times with no issues.<br> When I went to do an upgrade this past weekend, I was told I was listed on ITC, for an amount of R260 on one of my expired MTN contracts in 2006. No-one can explain why I was able to upgrade previously with no issues. And why the amount was just not deducted from my account, as I had a debit order. Now 9 years later, they picked up this amount and this is holding back any upgrades. I have successfully app**** for car loans, house loans, credit cards etc since 2006, so surely this ITC listing is false.<br> I was told to call 808 and go to legal. I called 808, who said they cannot put me through to legal, and told me to call ***. After 15minutes of waiting, i was told its customer service, and they gave me another number: ***. This number is constantly busy!!!<br> No-one at the mtn store can help. Its impossible to get through to mtn legal.<br> <br> This is just pathetic. You would think the sales consultant would try and help. But no-one seems interested.<br> Guess I will be moving a R600pm contract over to Vodacom

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Sept 2015, 15:45
Official
Hello ranvirs,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have sent the request to the ITC company to remove your name from the list for account A*** for cell number ***. This will take 20 days to be finalized.

Kind Regards,

Alice van der Merwe

***