LC
Luis C

1 reviews | Active since Jun 2015

09 May 2016, 05:45

Listed Offer not able to get benefit

<p>I received an SMS on 7 May at 13:03 listin "An MTN Offer" regarding up to 40% off Emirates flights to over 50 destinations... with a link to TravelStart website.</p> <p>&nbsp;</p> <p>I tried to purchase the flights and make this offer effective going through the "Book now and Save" button on Travelstart. I could not see how to get the discount until i saw a button asking for the promotional Voucher.&nbsp;</p> <p>MTN did not publish or send the promotional voucher. I got in touch with Customer Service and I was told by Mr. Tempies, an MTN employee that MTN had no knowledge or recollection of the offer. I asked for his number or an email to where to submit the original text and weblink received. He ackwnowledged receipt of the email and link and could see that there was in fact an MTN offer. However he said there was no one to send me the promotional voucher code and no Marketing Managers on the weekend. I therefore could not exercise the right as customer to get this promotional discount.&nbsp;</p> <p>&nbsp;</p> <p>I believe MTN just did not care &nbsp;as he mentioned he was going to email his manager and a Marketing manager to asssit in extending the validity of the offer until i got the code. He promised to forward such correspondence to me, which i never received. Again, he did not care. I cancelled a weekend plan to obtain such offer and I even got told that i should contact Travelstart... but... the offer is "an MTN exclusive offer". MTN should respond, not their partners.</p> <p>&nbsp;</p> <p>Very disappointed in the offer...</p>

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Replies (4)
MTN South Africa
MTN South Africa's reply10 May 2016, 13:29
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.

We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***

LC
Luis C's update12 May 2016, 11:53
Reviewer Update
HI Ayanda, Although i appreciate your respone it does not leave change my view as your escalation seems to have been ignored. Once again, customer service at MTN is very bad.
LC
Luis C's update13 May 2016, 10:43
Reviewer Update
I had another call from an MTN employee from the Marketing division, her name was Thando. She was helpful in that she mentioned she would look into extending the validity of the offer for me and provide me with a voucher. I presume this is still happening and looking forward to having further news.
LC
Luis C's update17 May 2016, 07:46
Reviewer Update
It appears that Thando's was just an empty promise. I have not received any feedback, i have waited for 20 minutes on the 808 number and i cant get through to the head office number. This is absolutely ridiculous that it appeared that there was some progress and now i am back with this empty promise and nobody at MTN to respond.