BW
BRENDA W
1 reviews | Active since Jan 2016
12 Apr 2016, 12:30
Listed me on the ITC without any communication
MTN Listed me on the ITC but I can't remember being informed of anything. Well then now I've paid what I was owing as per the statement of account sent to me in March 2016. And I'm now asking for them to send me a clearance letter and subsequently remove me from the ITC, no one is responding to my request and what's frustrating more is that no phone call goes through to their Legal Department to check if anyone has received my email messages and if it is being attended to. I'm so unhappy with this kind of service coming from MTN, I just wish they see the light and change this type attitude towards their customers.
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MTN South Africa's replyOfficial
20 Apr 2016, 22:02Hello chirwa,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised the account status has been updated, reference number: ***. The notification has been sent for your ITC records to be updated.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised the account status has been updated, reference number: ***. The notification has been sent for your ITC records to be updated.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply20 Apr 2016, 22:02
Official
Hello chirwa,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised the account status has been updated, reference number: ***. The notification has been sent for your ITC records to be updated.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised the account status has been updated, reference number: ***. The notification has been sent for your ITC records to be updated.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***