LS
Lumkile S
1 reviews | Active since Jun 2015
25 Jun 2015, 08:44
Lines suspended - please reconnect please!!!!!
Hi - my line has been suspended. been calling 808 and *** for the past few days t no avail. please reconnect my lines please. I have just received my statement and i don't agree with billing... Your urgent attention will be appreciated.
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Replies (1)
MTN South Africa's replyOfficial
03 Jul 2015, 15:07Hello Lumielu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per your request to change from debit order to cash payment the plans work differently. On debit order you would pay a month in arrears but on cash payment plan you need to make payment within 21 days of being invoiced. The lines were suspended due to the invoice dated 2015-06-20 with an amount or R1775.24 was not paid. Kindly make payment to bring the account up to date and the lines will be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per your request to change from debit order to cash payment the plans work differently. On debit order you would pay a month in arrears but on cash payment plan you need to make payment within 21 days of being invoiced. The lines were suspended due to the invoice dated 2015-06-20 with an amount or R1775.24 was not paid. Kindly make payment to bring the account up to date and the lines will be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply03 Jul 2015, 15:07
Official
Hello Lumielu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per your request to change from debit order to cash payment the plans work differently. On debit order you would pay a month in arrears but on cash payment plan you need to make payment within 21 days of being invoiced. The lines were suspended due to the invoice dated 2015-06-20 with an amount or R1775.24 was not paid. Kindly make payment to bring the account up to date and the lines will be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per your request to change from debit order to cash payment the plans work differently. On debit order you would pay a month in arrears but on cash payment plan you need to make payment within 21 days of being invoiced. The lines were suspended due to the invoice dated 2015-06-20 with an amount or R1775.24 was not paid. Kindly make payment to bring the account up to date and the lines will be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***