Line suspension for no reason!?

The service received over the last 2 weeks has been completely pathetic. I upgraded my mobile and took out an additional data contract 2 weeks ago and since then I have constantly needed to phone 135.

1. Called in for the promotional data as promised in the pamphlets - for both my mobile and data contract. 2. My account had then been suspended for reasons unbeknownst to me or any of the consultants I spoke to. It took over 50 minutes to ascertain as to why my account had been suspended when my account had been paid on time. The consultant proceeded to tell me that it was probably because there was no payment and that I needed to go into store and update my payment. I asked that the call be escalated, the supervisor confirmed that my account was up to date and didn’t understand why my account had been suspended. He assured me that the account (both numbers) had been activated. 3. Called in as there was still a block on my data sim and it could not be used, despite being told that the account had been activated again. 4. Called in and requested that the promotional data be loaded on the data sim. Another ticket now has to be raised as the previous one had been closed without resolving the query in its entirety.

I need an explanation as to why my account was suspended. I also need to understand who is not doing their jobs? Why do I need to constantly phone to ask for the promotional data?! If it’s promised to a customer when a contract is taken out, why should the customer run after MTN constantly.

The customer experience has been ********** and I am sorry I did not let the contract reach its term and then switch to another provider.