MM
Mohamed M

1 reviews | Active since Apr 2017

18 Apr 2017, 11:08

Line suspension

<p>I have 3 contracts with mtn and since inception my lines get suspended every month . It happens when the new month kicks in . I have brought it to mtn customer service attention since December and they keep on saying the same thing ' technical error' which they apologise for but don't sort out . My account is up to date. I am very disappointed with mtn service although we've been their clients for several years . They can contact me to get further info but please sort out this problem</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply18 Apr 2017, 12:01
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have tried to contact you at 11:47, on voice mail. No account details provided

Please contact the 808 call center for assistance.

Kind Regards,

Alice van der Merwe

Reference Number:***5

Best regards,

MM
Mohamed M's update18 Apr 2017, 12:42
Reviewer Update

I am available. You can contact me on ***. One of the account cell numbers you can check on is ***. There are three contracts that you would find here. And as said by me earlier ....I've been dialing 808 every month since December but nothing gets done.