Line suspended without reason/warning, still suspended for no reason.

Both my lines were suspended when my wife and I needed them most.

So I use the dial in number to check if I had an outstanding balance (not currently working on either phone so it was an additional expense to us). The outstanding balance states R0.00.

So I email the call center as you can not seem to call anyone directly these days. The first contact person askes me to verify my details with these security checks: · MTN Pin: · ID Number: · Postal / Residential Address: · Work Telephone Number / Email address: · Bank Name / Type of account:

Which is honestly ridiculous as there should be no reason why the account is suspended, but being in a critical situation I provide everything to have my wife's line activated later in the day.

Upon getting home I found mine is still suspended, I reply on the safe email with all of my details with the 2nd contact person simply stating they can not assist me due to having to do a security check, I reply on the same email stating that the details are still there in the email below and so far still nothing has been done.

I joined MTN for their after-sales reputation and now we get this kind of service? needless to say this will be our last contracts with MTN.