TN
Thegan N

1 reviews | Active since May 2012

04 May 2015, 09:05

Line suspended for no reason

My MTN contract account line has been suspended since Saturday and still hasn't yet been resolved. I have tried to contact MTN on 808 and waited for long periods of time with no response. My account is always up to date and never goes into arrears and yet, I have had my line suspended for no reason.<br> <br> This is poor and shocking service and makes me cringe. MTN will sell you the world but when it comes to delivering on service, they fall far behind Vodacom and Cell C.<br> <br> When my phone is up for renewal again, I will be more than happy to port my number and leave this ridiculous network with the worst customer care and service in the world.

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2015, 15:59
Official
Hello dangerboy,


Thank you for taking time to raise your concerns with MTN.

We notice your query has been resolved and your lines are connected.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Regards;
Nosipho
REQ: ***