PT
Prudence T
1 reviews | Active since Mar 2015
02 Jul 2015, 08:54
Line suspended even though payment was processed
good morning, <br> <br> I would like to make people aware that MTN is a nonsense service provider. I paid my lines as I usually do. on Monday I got an sms that my line will be reactivated in 2-24 hours. today is Thursday nothing has happened. what pieces me off is even if you call their call centre you will be kept on hold until you decide to put off the phone. I cant wait my contract term is coming to an end on the 14th of August I am moving to Vodacom because they know what is customer care.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
14 Jul 2015, 13:14Hello Sebina,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the softlock was removed on the 30th of June 2015 at 11:48am. You then needed to reboot your phone to connect to the network.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the softlock was removed on the 30th of June 2015 at 11:48am. You then needed to reboot your phone to connect to the network.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply14 Jul 2015, 13:14
Official
Hello Sebina,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the softlock was removed on the 30th of June 2015 at 11:48am. You then needed to reboot your phone to connect to the network.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the softlock was removed on the 30th of June 2015 at 11:48am. You then needed to reboot your phone to connect to the network.
Regards
Tim
MTN Complaints Management Team: REQ:***
