1 reviews | Active since Sept 2012
Line suspended even though account is paid!!!
I don't have a debit order with MTN as they always overbilled me. I pay every month via deposit. I paid my account on 30 May and yesterday received an sms saying my line will be suspended if they do not receive payment??? Today, I receive an sms that my line has been suspended and I must immediately pay the outstanding balance!!!<br> <br> What is going on with MTN???? I demand this matter be sorted ASAP as I need my phone for work purposes and cannot afford a disruption due to pathetic service from MTN. Seems no one is doing their job there, I am highly disappointed. Been a customer for many years and this is getting out of hand now! <br> <br> PLEASE SORT ASAP or I will be contacting my lawyer to cancel my contract with this pathetic \service"provider!"""
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that suspension on your line has been lifted and your number has been migrated to Prepaid.
Warm regards
MTN Service Provider
REQ:***
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that suspension on your line has been lifted and your number has been migrated to Prepaid.
Warm regards
MTN Service Provider
REQ:***
