AI
Alicia I
1 reviews | Active since Oct 2015
19 Oct 2015, 17:25
Line suspended because I'm being overcharged?!?
After sending numerous emails about my account being overcharged, I only received an automated response saying my query will be dealt with. Still no response. Try phoning and no one answers. Now my line is suspended because I only paid was is due to MTN. I want this corrected immediately!
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Replies (1)
MTN South Africa's replyOfficial
22 Oct 2015, 07:31Hello AliciaInderZA,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your account and it's no longer suspended, should you still need more assistance kindly contact 808 from your contract phone.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your account and it's no longer suspended, should you still need more assistance kindly contact 808 from your contract phone.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply22 Oct 2015, 07:31
Official
Hello AliciaInderZA,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your account and it's no longer suspended, should you still need more assistance kindly contact 808 from your contract phone.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your account and it's no longer suspended, should you still need more assistance kindly contact 808 from your contract phone.
Warm Regards
Nompumelelo
REQ:***