jK
jaco K

1 reviews | Active since Jun 2016

07 Jun 2016, 20:32

line keeps on getting suspended

<p>Iam no sick and tired of mtn s bull****. my line is now totaly off and at their legal department because of their ignoranse and lazyness and passing the buck. i can not even get hold of them on the 808 number because my line is off . i can not get a outstanding balance because of my account being at their legal depertment even if i go to a mtn store. what te **** must i do. Seems to me this is a way for mtn to make money off people.Poor service, poor comunication. I have lodged a formal complaint at the ombudsman. hopefully they can get something right because i cant. it is like talking to a brick wall. Its because of mtn s accounts department that my line is a total **** up!!!!!!!!!!!!! Ihave even tried numerous times to get my stuff to go off by debit order and failed.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2016, 20:20
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that your query has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
Ref#:***

Best regards,