TM
Tumelo M
1 reviews | Active since Sept 2015
15 Sept 2015, 14:54
Line got suspended again!!!
I logged a query a couple of days ago whereby MTN suspended my account for no reason. The billing invoice i received for August was R0.00 and MTN advised that this was a Technical error on their side and reconnected my services. Today my line has been suspended again. I've had just about enough with MTN now, this is exasperating. I need to know why my line got suspended again. <br> <br> Note to MTN: Please DO NOT contact me until my services have been restored because i am going to lose it!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Sept 2015, 09:58Hello tumelomabidilala,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your account is open for making outgoing calls. The reason why your line was suspended is because there is an amount that is outstanding.
Please ensure that payment is made as per the arrangement you made.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your account is open for making outgoing calls. The reason why your line was suspended is because there is an amount that is outstanding.
Please ensure that payment is made as per the arrangement you made.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2015, 09:58
Official
Hello tumelomabidilala,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your account is open for making outgoing calls. The reason why your line was suspended is because there is an amount that is outstanding.
Please ensure that payment is made as per the arrangement you made.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your account is open for making outgoing calls. The reason why your line was suspended is because there is an amount that is outstanding.
Please ensure that payment is made as per the arrangement you made.
Regards
Thabelo
REQ:***
Best regards,