Line Deactivation

<p>on the 12th of November 2016 MTN deactivated my sim card when I called them they told me that it was probably deactivated because I had not loaded airtime in the last 90 days, I then told the lady that it’s a contract number, later she said maybe I had not used the phone in 90 days, after arguing with her she said that maybe it was because I asked MTN to block it. I told her to find any record or proof that I had sent such a request, she couldn't find anything. I eventually spoke to her manager who told me that it was deactivated from the retentions office but they don't know why. He said that they will put in a request for the number to be reactivated. this took over 72 hours. He told me to contact the retentions office via email which I did, at the same time I was communicating with the MTN Facebook messages service. Eventually, the number got reactivated but I still couldn't make or receive any calls I took them a further 5 days to find out why. Now in the email I sent I mentioned that I had over 700 minutes/airtime on before they deactivated my sim. no one till today has gotten back to me regarding my email. <br /> <br />I feel as a paying customer I have been wronged and after seeking help no one seemed to care but come end of the month I will be billed without fail. I feel like as customers no one protects us against service providers but they have the right and means to report us to the credit Buru if I don’t honor the agreement we have. This is really unfair. I missed a lot of work related calls. Not having a working sim card for over a week has cost me a lot of money and credibility with my clients but MTN gets to carry on and there are no consequences. What If I had been in an emergency and needed to call for help?</p> <p> </p> <p>I have had enough of such treatment and if they do not address my issues I will be forced to take this issue to ICASA and the media. This is not just for me but every customer that has had issues brushed away by MTN we are paying customers and we deserve much more than this. </p> <p> </p>