Line cut AGAIN after full payment made
<p>Dear MTN,</p> <p> </p> <p>Here we are once again. My line is cut due to, I really don't know actually. Neither does your staff at the call centre since they received my payment, yet cant explain to me why you keep suspending my service.</p> <p> </p> <p>I phoned your call centre numerous times this far, and still my line is cut.</p> <p> </p> <p>I'm sick of hearing, I don't know or I'm sorry.. how about you make sure it doesn't happen?</p> <p> </p> <p>I'll wait once again in utter anticipation for my line to be restored cause I really don't feel like sitting in a call centre queue waiting to hear the afore mentioned phrases for the 3rd time this past few weeks.</p> <p> </p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the suspension has been lifted. To avoid suspension, please note that because your account payment type is cash, the payment for your account outstanding balance must be made within 21 days after your bill (invoice) date which is the 20th day of every month.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the suspension has been lifted. To avoid suspension, please note that because your account payment type is cash, the payment for your account outstanding balance must be made within 21 days after your bill (invoice) date which is the 20th day of every month.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Hi Siphumezo,
Even after paying my account via get, sending the proof of payment to your collections department, MTN still sends me a warning that my line will be suspended.
Your service delivery has not improved at all!
When will this harassment for payment end?
I have done my part and paid my account.
I'm still waiting on you to do yours.
Allazei
Hi Siphumezo,
Even after paying my account via get, sending the proof of payment to your collections department, MTN still sends me a warning that my line will be suspended.
Your service delivery has not improved at all!
When will this harassment for payment end?
I have done my part and paid my account.
I'm still waiting on you to do yours.
Allazei