SH
Sabelo H
1 reviews | Active since Dec 2014
27 Aug 2015, 11:43
Line blocked
My wife line is blocked and mtn is saying we need to pay R940 and if we ask which month they did not receive the payment no one could answer and I have sent them proof of payment from April to date but they don't want to open the line and they can not tell why we need to pay this R940. This makes me angry because my wife just gave birth and now she needs to try and sort this and hold to get through the call centre for hours and the baby is crying. I think MTN is trying to get money to pay their staff after the strike because my friend went through the same problem and I wonder if I am next maybe I must change my network before I become a victim.
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MTN South Africa's replyOfficial
09 Sept 2015, 08:55Hello sabzha7,
Thank you for your post on hellopeter.
Please accept our apologies for any inconvenience caused.
Thank you for your payment of R1070.00 received on the 28 August 2015.
According to our records, at the en d of April there was a small balance of R26.99 outstanding. Thereafter you were billed for May, June and July bringing your total balance to R3 002.99. We then received a payment of R1 070.00 on the 28 July, bringing your balance to R1 932.99. You were then billed in August and paid and amount of R1 070.00. Currently the outstanding balance is R1 854.99.
Should you have made any other payments that have not been recorded, please forward the proof of payments to me so that our banking team may allocate the funds and reinstate the line accordingly.
Regards
Veronica
Thank you for your post on hellopeter.
Please accept our apologies for any inconvenience caused.
Thank you for your payment of R1070.00 received on the 28 August 2015.
According to our records, at the en d of April there was a small balance of R26.99 outstanding. Thereafter you were billed for May, June and July bringing your total balance to R3 002.99. We then received a payment of R1 070.00 on the 28 July, bringing your balance to R1 932.99. You were then billed in August and paid and amount of R1 070.00. Currently the outstanding balance is R1 854.99.
Should you have made any other payments that have not been recorded, please forward the proof of payments to me so that our banking team may allocate the funds and reinstate the line accordingly.
Regards
Veronica
Best regards,
MTN South Africa's reply09 Sept 2015, 08:55
Official
Hello sabzha7,
Thank you for your post on hellopeter.
Please accept our apologies for any inconvenience caused.
Thank you for your payment of R1070.00 received on the 28 August 2015.
According to our records, at the en d of April there was a small balance of R26.99 outstanding. Thereafter you were billed for May, June and July bringing your total balance to R3 002.99. We then received a payment of R1 070.00 on the 28 July, bringing your balance to R1 932.99. You were then billed in August and paid and amount of R1 070.00. Currently the outstanding balance is R1 854.99.
Should you have made any other payments that have not been recorded, please forward the proof of payments to me so that our banking team may allocate the funds and reinstate the line accordingly.
Regards
Veronica
Thank you for your post on hellopeter.
Please accept our apologies for any inconvenience caused.
Thank you for your payment of R1070.00 received on the 28 August 2015.
According to our records, at the en d of April there was a small balance of R26.99 outstanding. Thereafter you were billed for May, June and July bringing your total balance to R3 002.99. We then received a payment of R1 070.00 on the 28 July, bringing your balance to R1 932.99. You were then billed in August and paid and amount of R1 070.00. Currently the outstanding balance is R1 854.99.
Should you have made any other payments that have not been recorded, please forward the proof of payments to me so that our banking team may allocate the funds and reinstate the line accordingly.
Regards
Veronica
Best regards,