1 reviews | Active since Mar 2009
Line being monitored by stalkers
It appears that third parties are monitoring my line using the parental control without my permission.<br> <br> Ive been a contract client through Metropolitan for 4 years and recently moved to PAYG,<br> <br> It came to my attention that my line was affected through unusual bills, data disappearing quickly and passwords for email accounts for my email and my late partners email changing.<br> <br> I need MTN to provide me with a full list of all numbers that used the service on my line.<br> <br> This is very urgent as I believe it also affected my online banking.<br> <br> Please call my landline. <br> <br> I currently have a case where data was ****** in large quantities from me and my father/mother and then replaced at their cost!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised the service for parent control can only be set up by the user of the device.
The number has been converted to prepaid. The itemized billing list will only provide information for calls and the data used from the system card. The system reflect that the account has been billed for data and calls after the MTN 200 Rand Value has been used up. The itemized billing will be send to you once received.
The system cannot reflect any other information, MTN is not responsible, for any changes to email password this the user responsibility.
The account balance R2271.31 payment need to be made to bring the account to R0.00. The last invoice was for January 2016.
For further assistance you may contact the Corporate department on 809 to assist you on line. Due to the account now on prepaid you can call the prepaid for online assistance 173 from the sim card.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised the service for parent control can only be set up by the user of the device.
The number has been converted to prepaid. The itemized billing list will only provide information for calls and the data used from the system card. The system reflect that the account has been billed for data and calls after the MTN 200 Rand Value has been used up. The itemized billing will be send to you once received.
The system cannot reflect any other information, MTN is not responsible, for any changes to email password this the user responsibility.
The account balance R2271.31 payment need to be made to bring the account to R0.00. The last invoice was for January 2016.
For further assistance you may contact the Corporate department on 809 to assist you on line. Due to the account now on prepaid you can call the prepaid for online assistance 173 from the sim card.
Kind Regards,
Alice van der Merwe
***