Limpopo - Waterpoort - Kaaienbult MTN Tower - Poor Performance

I would like to log this complaint regarding the poor performance of the Kaaienbult MTN Tower located in Waterpoort Limpopo. The reasons are the following and see justification thereafter: 1. Constantly offline 2. Bad quality and slow internet Constantly Offline There seems to be a permanent power issue at this tower as it is constantly offline and it was offline last week for 4 days (23-26 Nov 2021) and it is offline again today 29 Nov 2021. Not even stating how many time this tower was offline during 2021. Every time after a power outage I need to report an issue with this tower. Bad quality and slow internet

I am in the IT industry and I make use of an MTN internet home package deal for my work and the internet from this tower is of very poor quality. The tower would sometimes have cell phone signal but no internet or very poor internet. Google pings would sometimes be above 300ms with many dropouts which makes internet calls almost impossible with constant dropouts. I’ve emailed *** many times on this issue, see below for ticket references which is only from 1 October 2021 and not even from the start of the year: #***, #***, #***, #***, #168563, #***, #168563, #***, #***, #***, #***, #***, #***, #***, #***, #***, #***. Total: 17 tickets To summarize:

1. Why is there no power backup system at this tower? 2. What is the permanent solution to resolve the constant going offline? (Call & Internet) 3. What is the permanent solution to resolve the bad (slow, bad pings, dropping of calls) internet from this tower?