KD
Kimberly D
1 reviews | Active since Jun 2015
04 Jun 2015, 11:49
LIMITS RESET AND MONEY TAKEN!
I have two accounts with MTN and have limits set on both my contracts. Every month I get a debit order for both the accounts at R849. This month however I have been debited R1533.10 and was told that one of my contracts did not have a limit on it and have been racking up a hefty bill for data usage ?? I can not understand how this is possible as every month I am debited the same amount..<br> <br> When I call 808 or go into a shop I am told that I have never had a limit set and they are refusing to look into my case.<br> In my eyes this is a case of theft and would NEVER recommend MTN to anyone!
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MTN South Africa's replyOfficial
08 Jun 2015, 12:35Hello JunAug,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that on the invoice dated 2015-05-13 for the number ***, the extra charge was because of data. You were charged R613.21 for data alone. The total amount for the invoice was R1098.06.
When you are connected on the internet, the network does not terminate the connection even if the credit limit has been passed. When you try to connect after the limit has been passed then the network will terminate the connection. Before connecting on the internet check the balance of your account by dialling *162*five digit pin#okay.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that on the invoice dated 2015-05-13 for the number ***, the extra charge was because of data. You were charged R613.21 for data alone. The total amount for the invoice was R1098.06.
When you are connected on the internet, the network does not terminate the connection even if the credit limit has been passed. When you try to connect after the limit has been passed then the network will terminate the connection. Before connecting on the internet check the balance of your account by dialling *162*five digit pin#okay.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply08 Jun 2015, 12:35
Official
Hello JunAug,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that on the invoice dated 2015-05-13 for the number ***, the extra charge was because of data. You were charged R613.21 for data alone. The total amount for the invoice was R1098.06.
When you are connected on the internet, the network does not terminate the connection even if the credit limit has been passed. When you try to connect after the limit has been passed then the network will terminate the connection. Before connecting on the internet check the balance of your account by dialling *162*five digit pin#okay.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that on the invoice dated 2015-05-13 for the number ***, the extra charge was because of data. You were charged R613.21 for data alone. The total amount for the invoice was R1098.06.
When you are connected on the internet, the network does not terminate the connection even if the credit limit has been passed. When you try to connect after the limit has been passed then the network will terminate the connection. Before connecting on the internet check the balance of your account by dialling *162*five digit pin#okay.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***