Limited service du to lake of knowledge where MTN SA agents still need a serious training to get knowledge of the MTN service

Here it is with a great disappointment that I have realized that MTN South Africa did not realy well trained his people spealiy the customer service and the so called MTN Champions, this people son't really know MTN options and parameters especially the security of SIM swap and combinaison with the mobile app and I am Ready to give them a training for few minutes to get them in level to understand and know they service . << On the 23-Nov 2018 my phone was ****** and I requested a sim swap from MTN and few minutes after that I received an email from ********** with a link to open for verification in order to proceed with the sim swap (To proceed with this SIM Swap Request click on the included link below ) unfortunately the link could not be open from my laptop or from the other of my device, I decided to call MTN if their they was an other option that as the link was not opening from my device, Surprisingly I receive an answer from a so called MTN Champion that Mtn never send email for Sim Swap Verification I find my self in a serious confusion, I tried to explain the reason why and when i started to get this email and it was not a first time but this people could not believe me in moquing shouting with no consideration for something they did not know and that day the sim swap failed, the following they that was saturday the same situation happened, Sunday the same, on monday sthe same and I requested to speak to a manger and i was chocked to speak to a lady that I still asking myself on how she become a manager at MTN SA telling stories and still not knowing and accept that MTN can verify Sim swap via email address the following day I was requested to send the copy of my ID with an Affidavit to a ********** and when verifying and other so called MTN champion said no send to ********** what I did but I still received that email from ********** until thursday 29 I decide to go to the store at MTN East get where I find first a lady that could not believe and decided to refer me to an other where I was not still being trusted and considered like someone coming from an other planet and one of the lady after listening to my story asked me go to guy that she was considering like good in data in the store who also still did not wanted to accept that it could be possible but him after seeing the email he asked me to forward the email to his email address what I did and fortunately the link could open but was already expired where we requested again a sim swap after few minute I receive the very same email again and the guy opened it form his PC that was on an MTN network and lees that 15 minutes my number was back and I could use my number again after a week with no communication because a lake a knowledge of so called MTN champion and MTN people in general. I am surprised to today 07-Dec-2018 looks like a provocation I received and email from ********** signed (Precious Khwina , Customer Services, MTN Customer Service) saying that: Y'ello MTN valued Customer, Thank you for your e-mail and allowing MTN the opportunity to assist you Please note that MTN does not send any link for sim swap request. It might a ****, do NOT open any link. what an insult for MTN to MTN and by MTN to us a customer and it is a great Shame to see a not sens like this in South Africa, it is unbelievable for a great country like SA. I am ready to give training to all MTN SA agent to explain to them on how this can be possible and how to solve this problem, how to correct this service and also question regarding ID that they don't know the differences IDs and giving to help and assist people while they are not Immigration agents. Please let us help South African an People living in South Africa using MTN service, I am ready to help even provide a training or giving my experience with a great solution and how that link can open. Best regards