Limit usage

On 28/04/2022 I increased my usage limit on both of my contract numbers and before I even purchased the buddle I wanted, the limit was used up.

I called and reported this and a request was logged and one of my numbers was credited back, but the other one was not.

I have been calling customer service almost every day and every time I'm told that my issue is being escalated and no one calls me to provide feedback. I am the one who has to call to inquire.

The last consultant I spoke to said one of the supervisors said they had called and received my voice mail. Her name is Thandi and I didn't receive any voicemails from anyone from MTN.

Now I am expected to pay when I didn't even use the limit and if I don't my services will be suspended, even though this was not my fault. it was due to MTN's technical issues