SN
Sifeziwe N
1 reviews | Active since Mar 2015
08 Jun 2015, 15:18
Limit Set but you still overbilled
Dear MTN,<br> <br> Please provide me with an explanation as why you blocked my number and overbilled me on a Anytime 100 after I set a limit which is CLEARLY reflected on my account details? The limit was set on the account but you over billed an account which had both data and minutes. Please resolved your stupidity as soon as possible as I am unable to make calls. And advise me on how to get out of these contracts. Thank you in advance
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MTN South Africa's replyOfficial
19 Jul 2015, 22:33Hello Ntoyanto,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, a credit of R1 031.24 has been proceed to your account for the usage limit that was not activated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, a credit of R1 031.24 has been proceed to your account for the usage limit that was not activated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply19 Jul 2015, 22:33
Official
Hello Ntoyanto,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, a credit of R1 031.24 has been proceed to your account for the usage limit that was not activated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, a credit of R1 031.24 has been proceed to your account for the usage limit that was not activated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***