SVDM
SHARON VAN DER MERWE
1 reviews | Active since Apr 2015
17 May 2015, 07:45
LIMIT ON ACCOUNT NOT ADHERED TO
The roaming charges were not suspended at our limit set of R4000.00 after a similar incident in 2012.The limit on the account was set at R4000.00 BUT NOT ADHERED TO.Amount of R10 400.00 was deducted in any case.All the explanations in the world cannot accept your error!!!!!!
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MTN South Africa's replyOfficial
17 May 2015, 08:29Hello sharon60,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The roaming charges are billed by the hosting network at that particular country where roaming is used. The bill is then sent to MTN for us to bill your account. This process can take several days to happen, this is why the credit limit will not bar your outgoing calls on time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The roaming charges are billed by the hosting network at that particular country where roaming is used. The bill is then sent to MTN for us to bill your account. This process can take several days to happen, this is why the credit limit will not bar your outgoing calls on time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply17 May 2015, 08:29
Official
Hello sharon60,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The roaming charges are billed by the hosting network at that particular country where roaming is used. The bill is then sent to MTN for us to bill your account. This process can take several days to happen, this is why the credit limit will not bar your outgoing calls on time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The roaming charges are billed by the hosting network at that particular country where roaming is used. The bill is then sent to MTN for us to bill your account. This process can take several days to happen, this is why the credit limit will not bar your outgoing calls on time.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***