LR
Linda R

1 reviews | Active since Mar 2015

09 Nov 2016, 12:31

LIKE A DISEASE THAT CAN'T BE CURED

<p>I gave MTN notice in June 2016 already to cancel 2 contracts. I was off course given the early cancellation choice which i told them to shuv. Since then, try and speak to either somebody in their pathetic call centre or even in-store. Everybody's had standard training to say " sorry can't help" and if you get upsert or raise your voice, the consultant just repeats this standard wording!!!!!!!!!! I was sent a mail by retentions 3x times now CONFIRMING the contracts will come to an end 30/10/2016. All of a sudden i keep on getting mails on each number EVERY SINGLE DAY ADVISING IT'S GOING OVER TO PAY AS YOUR GO!!!!!! I forwarded these to retentions to ask why i'm getting these notifications. I will write my mail in all 12 languages, because then MAYBE they might listen, attend to it or something. I had to resort to font72, red, bold and underlined mails to tell them what idiots they are and what are they planning on doing about this. Guess what, yesterday i get a mail, on the same mail trail i've kept going, they want my account numbers!!!! WHAT!!!!! MTN is like a disease that you pick up, no medicines to cure this. Like my husband always says. It's like Aids, in a moment of weakness, you are stuck with it for life!!!!! That's MTN for you. Hope my Hello Peter posting will at least get noticed, not holidng my breathe either!!!! i am sooooooooooo sick of this service in this country!!!!!!</p>

0
Replies (2)
LR
Linda R's update10 Nov 2016, 15:43
Reviewer Update

Okay, so now publicly everybody can see how MTN doesn't understand or have their facts straight!!!! Alice, these numbers HAVE NOT BEEN CANCELLED. If so, why can i still call/receive calls on ********** 888?????? and how come the data is still active on ********** 986????? So why don't you do yourself a favor and call me on the 2888 number, maybe if you do that MTN will catch a wake up!!!!!!!!!

THE NUMBERS MUST DISAPPEAR OUT OF MY LIFE, NOT BE ON PAY AS YOU GO!!!!!!

Maybe i must port the numbers to Cell C and cancel. Please be on the lookout for an invoice from me for the time YOU'VE wasted @R450 per hour. The bill comes to R4500 Excl VAT for my work/consulting time now spent on your BS!!!

LR
Linda R's update10 Nov 2016, 15:46
Reviewer Update

The biggest joke of it all????? Your own staff have Cell C contracts instead of MTN because of your patheticness LOLOLOL i rest my case