1 reviews | Active since Apr 2013
Life and death situation
I'm complaining now over 2 years of the cell phone tower of Bathurst in the Eastern Cape that you battle to phone, sms or use the Internet between 6pm and 12pm and warned that for most people it's their only lifeline like myself. <br> Friday night at 11pm I chocked and could not get my air passage open and tried to phone the hospital to send a ambulance out BUT I COULDN'T AS USUAL THE TOWER WAS UNRESPONSIVE . I BATTLED FOR 10 MINUTES BEFORE MY BREATHING IMPROVED. <br> I now wish upon all that is responsible for not repairing this tower to suffer the same fate of chocking and that when they try to phone for help that they will battle to to make that most important call for help to save their lives. <br> This was a horrible experience to go through that only if you've gone through can understand how it felt. <br> MTN you have no excuse to have had this fixed in 2 years and not have done it as you know about this for 2 years now.<br> If I die due to your negligence of not fixing the tower you'll be charged of homicide and will instruct my family to do so.<br> If you can't do the job, then resign and let someone else who can do the job do it.
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***