LIES,LIES, LIES.....PATHETIC SERVICE

<p>I upgraded my existing MTN contract via MTN Direct on 19 June 2017. This was the first time that used their service as recently relocated to the Northern Cape from Cape Town, and I thought this would be the most efficient option...BIG MISTAKE. I was contacted by an agent after completing the on line application form. I enquired about the availability of an Iphone 7 Plus 256Gb in rose gold. The agent suggested a new type of contract, that with the phone would cost me R1249. Although much more than my initial contract, I agreed, because it was the phone that I wanted. I shared with the agent that I needed delivery to take place by the 30th of June as I was leaving for vacation on the 2nd of July. The assured me that I would received it within 5 working days, at the latetst 7 days. That was it...my last phone call from MTN. I have been trying to cancel this contract to no avail. I called on the 26th of June and was told that the phone was still at the warehouse and they will send an urgent e-mail to the warehouse manager to have phone delivered. The agent also said that she will ask the agent that concluded the deal Anna to call me. Nothing happened. I then called again on the 28th of June and the agent assured me that it was invoiced and with the courier. she would ask Anna to call me as well with the courier details. Nothing happened...I then called on again on the 29th of June 2017 and was then told that the phone is still at the warehouse and not yet invoiced. The agent then proceeded to say that he will personally ensure that I receive my phone, the latest the 30th of June 2017. He did not want to transfer me to a supervisor and assured me that he will call me back later with the details...LIES, LIES. I then proceeded to phone MTN Customer services, who then shared that the phone assisgned to me is a 128Gb and not 256Gb as agreed. Livid, I requested a cancellation. I was informed that I could cancel with MTN Direct. On the 1st of July 2017, I phoned MTN direct to cancel the contract. I was then informed that I can ONLY cancel with the specific agent, Anna, who is not working on that day. I must call back on Monday. On Monday (3 July 2017), I phoned MTN Direct again and was transfererred to MTN customer service, instead of Anna. MTN customer service then tried to get hold of a supervisor or Anna. She did eventually, but Anna was late for her taxi and would call me back on the next day. Anna nor anybody from MTN Direct ever called. On the 4th of July, I called MTN Customer service again to complain, who in turn tried to escalate it...nobody called. On the 5th of July I contacted MTN Direct again and asked to speak to Anna, but was put through to MTN customer service again. MTN customer service tried to get hold of Anna to no avail...I wanted to speak to a supervisor...to no avail. LIES,LIES LIES. My rights as a consumer has trampeled in so many ways and MTN through their action or lack thereof is condoning this behavior. I've been a loyal MTN customer for years, but am at a loss...PATHETIC</p>