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Louanne P

1 reviews | Active since Nov 2014

30 Oct 2019, 10:22

LIES LIES LIES. - MTN DOESN'T KEEP TO THEIR GUARANTEES

Got an upgrade ONE MONTH AGO with a Samsung Galaxy S10e and a A30 free included in the deal.

The A30 started freezing and giving problems over the weekend, took it to the store where I got it and was told I must bring it in during the week (WHEN I NEED TO BE AT WORK) because the manager is not there.

Got my husband to take it in on the Monday and am still waiting. It is Wednesday now.

I was told when we did the deal that there is a 6 months warranty on the phone, if anything happens, it gets replaced with a new phone. Now I get told a different story. When I phone today, Wednesday, I was told AGAIN, sorry they cant help me until Friday because the Manager is not available until Friday. I have been without a phone since Sunday, which I need for work, because MTN can't keep their promises. As I always tell my husband, THERE IS NOTHING FOR FREE.

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Replies (1)
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Louanne P's update11 Nov 2019, 09:32
Reviewer Update
And it is the 3rd week now and STILL no phone or feedback. As soon as my contract expires again, I am changing providers.