1 reviews | Active since Jul 2011
LIES LIES LIES
After complaining about the fact that I have been paying for unnecessary services for over two years, I received an email from Berlinda Manyaka confirming that these services have been deactivated. BUT now the same amount as before has been debited from my account - still paying for those services!!! <br> It takes forever to get response from anyone via email and I can never get through to speak to someone at the call centre. <br> I have had nothing but problems since Nashua Mobile closed down and MTN service is lacking greatly!!! <br> May 2013 I upgraded my account and chose to pay a hardware subsidy for a Samsung S3, which, yes I am no longer paying for but I have been paying the following each month which has added up to a lot of money. <br> R23.09 ex VAT for MTN SMS 100 and R26.32 for SMS100 Monthly Service Fee plus the Blackberry Internet Service High making a total difference of R108 EVERY MONTH!!! Add that up over 27 months.... R2916!!!!! On unwanted charges. I am even being nice and not bothering to say I want that money back. <br> I do however want my current situation to be dealt with timeously, refunded for this month and ENSURED that it will not happen again.<br> NOT IMPRESSED!!
Thank you for your post.
We have forwarded all correspondence to our billing management team for urgent attention. We will investigate and revert to you with feedback.
We apologize for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Warm Regards
Matshidiso
REQ:***
Thank you for your post.
We have forwarded all correspondence to our billing management team for urgent attention. We will investigate and revert to you with feedback.
We apologize for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Warm Regards
Matshidiso
REQ:***
Still no solution to this issue!!! MTN IS PATHETIC!!
Still no solution to this issue!!! MTN IS PATHETIC!!
