LIES, LIES AND MORE LIES, MTN

New week, old complain. As per THATO on 18 February: Yello Mymoona , Thank you for emailing customer care. As per our telephonic conversation today on , at 14:14, please note that your complaint has been escalated to our Billing Team for further investigation. The reference number for your query is RITM***. Kindly allow 24–48 hours for feedback. We trust that you find the above in order and we look forward to being of service to you.

It has been more than 48 hours, and I am yet to receive my UPDATED STATEMENT. I explained to her, that I work with Billing/Invoices and Statements. If a client pays the account up to date, and request and UPDATED STATEMENT, I can immediately pull 1 for them. What would happen if I tell them SORRY, YOU NEED TO WAIT UNTIL THE 05 MARCH 2026 FOR AN UPDATED STATEMENT????????? ALSO, why is the 2nd payment showing and NOT the 1st. I told her I can request an indepth statement, of what time exactly the monies was debited, and she (Thato) said NO, it's fine.